Frequently Asked Questions
Find answers to commonly asked questions about our products and services.
What types of products do you offer?
We offer a curated collection of traditional ladies’ suits, including salwar kameez, anarkalis, kurti sets, and other ethnic wear designed to suit various tastes and occasions.
Do you ship nationwide?
Yes, we ship our products all across India, ensuring timely delivery to even the most remote locations.
What is your return and refund policy?
We offer a 7-day return and refund policy. If you’re not satisfied with your purchase, you can return the item within 7 days of delivery, provided it is unused and in its original packaging.
How can I track my order?
Once your order is dispatched, we will send you a tracking link via email or SMS. You can use that link to track your order in real-time.
What payment methods do you accept?
We accept all major credit and debit cards, net banking, UPI, and secure payment gateways for a hassle-free checkout experience.
Can I cancel my order?
Yes, you can cancel your order before it is shipped. Once the order is dispatched, cancellations are not possible, but you can initiate a return after receiving the product.
Do you offer custom stitching services?
Currently, we do not offer custom stitching services. All our products are sold as per the sizes listed on our website.
Are there any charges for shipping?
We offer free shipping on orders above a certain amount. For orders below that amount, a nominal shipping fee will be applied at checkout.
Can I exchange an item?
We only replace items if they are defective or damaged. If you need an exchange for the same item, please contact our support team.
How do I contact customer support?
You can reach us at support@chitrafashion.com for any queries related to orders, returns, or product information. We’re here to assist you!